FAQ's

Anyone who is over the age of 21, With a valid form of Government ID. Please see PACT-ACT Page for more information regarding shipping guidelines and restrictions.

Yes, absolutely. We take a great many measures of advanced proportions to secure the safety of transactions in regards to protecting your information. All data, including your personal info and credit card info is processed thru online POS system, we take your security very very seriously. For more information, please feel free to contact customer support.

We accept all US major credit cards (Visa, Mastercard, American Express, Discover) and debit cards. Unfortunately we do not accept International credit cards
NOTE: If you use a prepaid card to place an order, be aware that refunds are issued to the original card used to place your order. No exceptions. You may also want to make sure that the prepaid card is registered to your billing address.

sometimes shipping companies skips a few of their scans or all the scans until it reaches the destination or city. Please do not be alarmed.

We do have a processing time of 24-48 hours on all orders. If you have not received an email regarding your order, your order is processing without issue and will ship out as soon as possible. However, most orders are shipped out within 24-72 hours. Please be patient and let our amazing team get you your order ASAP. For more details visit our SHIPPING / PACT-ACT Page. 
NOTE: Make sure you complete Age Verification, if verification is not complete we will put the order on hold

For returns, a specific protocol needs to be followed. We only except returns if the item is not working or if you received the wrong products. If that’s is the case please contact customer support.

Since u placed the order and it is still not In stock during the shipping and handling time frame, we will contact you and offer a full refund or change it to something of the same value with ur consent. The other option is you can wait till the product is back to availability. This is an extremely rare occurrence, Ktcvaves is always keeping stock up to date daily, so don’t be alarmed. If you have any questions please contact customer support.

Ktcvaves.com has a certain amount of Coupon codes generated and they are all monitored.

Our System only allows (1) Discount code, Coupon Code, Gift Card and Reward Hub offer at a time. NOTE: ( NOT COMBINABLE )

So if there is an issue with coupon codes please contact customer support so we can see if it was eligible.

When your order ships, you will receive an Email & Text letting you know it’s on the move, and your tracking number will be included please give up to 3 business days for your status to update. 

Depending of your location & what you select at the checkout shipping is anywhere from 3-5 Business days. Please refer to our U.S Shipping / PACT-ACT / Covid-19  page for further details.

Not right now currently, we only ship within the U.S.A., but soon we will extend our shipping services internationally. Please head over to our U.S Shipping / PACT-ACT / Covid-19page for more details.

Contact us ASAP at inf@ktcvapes.com Due to our fast turnaround, the sooner, the better!

Contact by email inf@ktcvapes.com

or fill our Contact Us form. 

Hours of operation:

Monday - Saturday | 10:00am - 6pm (EST.) 

Sunday Closed.

We ship out all Connect, Standard & Overnight orders same day Monday - Friday Before 2pm EST. Our shipping department is closed over the weekend. All orders placed after 2pm Est. Friday will be shipped the following Monday after the weekend. 

NOTE: Orders are processed in the order they are received.

ktcvapes is required by law and committed to preventing sales to anyone under the legal purchasing age for any of our products. When you place an order, your name and address are used to confirm your identity and age. This process only must be done once. In some cases we might be unable to verify your age during check-out and will need you to provide alternate information to complete your order.

• Last Four Digits of SSN and Date of Birth
• ID Upload

Disclaimer: We reserve the right to use third party age verification systems, in accordance with federal law. If necessary, we reserve the right to ask for identification if necessary. You must be legal smoking age for the state in which you reside to obtain and use a credit card and to purchase electronic cigarette products. In instances in which credit card verification is not enough, we may require to review your identification card. You will be asked to fax or email a legible copy of your identification clearly showing your age and shipping address. We will cancel the order if proper identification cannot be given in an appropriate amount of time. All fraudulent orders may be reported to the local authorities within your vicinity.

Thanks for visiting our page!

Contact by email inf@ktcvapes.com

or fill our Contact Us form.